1. Home
  2.  » Warranty Information

Warranty Information

Wood Furniture Products

Shine Company provides (1) year of limited warranty for its Wood furniture products. This warranty covers residential use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. This warranty is limited to the original purchaser of the product(s). Shine Company provides (1) year of limited warranty for its Wood furniture products. This warranty covers residential use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. This warranty is limited to the original purchaser of the product(s).

Exclusions:

1. Shine Company shall not be liable for neglect of necessary care; improper assembly or mishandling of products, unintended or unreasonable use of products, deliberate misuse of products, the application of paint, varnish, or other chemical coating except where recommended by Shine Co., abuse of hardware caused defects by their assembly.

2. Wood cracking and checking are a normal part of all wood furniture and is rarely a result of any structural issue. When properly maintained and finished, cedar will supply you its splendor and beauty for many years.

3. This warranty specifically excludes coverage for fading, color change or color match on any group settings due to environmental condition. Shine Company’s limited warranty does not cover wear and tear effects on the furniture under normal use, including scratches and scuffing marks and other cosmetic damages.

4. All products are subject to slight variations in color, shape, or size due to manufacturing process.

5. Unexpected acts of nature (fire, flood, lightning, ice, earthquake, acts of God, hurricanes, tornadoes, tropical storms, and any damage caused by wind over which Shine Company has no control).

6. The original purchaser is responsible for providing dated proof of purchase/receipts, photographs of damaged parts, and a written description of the defect. The original purchaser must inform Shine Company whether the product is for residential or commercial use for Shine Company to evaluate the warranty coverage for the product.

7. If the product is covered under warranty, three possible solutions are available (1) replacement of the defective merchandise, (2) replacement of defective component, or (3) authorized repairs by a third party. Shine Company shall determine which warranty solution shall apply after evaluating the information provided by the customer. The purchaser is responsible for all shipping charges to and from Shine Co.

 

Recycled Plastic Products

Shine Company provides (1) year of limited warranty for its Recycled Plastic furniture products. This warranty covers both residential and commercial use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. This warranty is limited to the original purchaser of the product(s). Shine Company provides (1) year of limited warranty for its Recycled Plastic furniture products. This warranty covers both residential and commercial use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. This warranty is limited to the original purchaser of the product(s).

Exclusions:

1. Shine Company shall not be liable for neglect of necessary care; improper assembly or mishandling of products, unintended or unreasonable use of products, deliberate misuse of products, the application of paint, varnish, or other chemical coating except where recommended by Shine Co., abuse of hardware caused defects by their assembly.

2. This warranty specifically excludes coverage for fading, color change or color match on any group settings due to environmental condition. Shine Company’s limited warranty does not cover wear and tear effects on the furniture under normal use, including scratches and scuffing marks and other cosmetic damages.

3. All products are subject to slight variations in color, shape, or size due to manufacturing process.

4. Unexpected acts of nature (fire, flood, lightning, ice, earthquake, acts of God, hurricanes, tornadoes, tropical storms, and any damage caused by wind over which Shine Company has no control).

5. The original purchaser is responsible for providing dated proof of purchase/receipts, photographs of damaged parts, and a written description of the defect. The original purchaser must inform Shine Company whether the product is for residential or commercial use for Shine Company to evaluate the warranty coverage for the product.

6. If the product is covered under warranty, three possible solutions are available (1) replacement of the defective merchandise, (2) replacement of defective component, or (3) authorized repairs by a third party. Shine Company shall determine which warranty solution shall apply after evaluating the information provided by the customer. Shipping charges to and from Shine Co., are not covered and are the responsibility of the purchaser.

 

Fire Pit Products

1. Shine Company provides (90) days of limited warranty for the components of its fire pits. Defects resulting from misuse, abuse or negligence will void this warranty. This warranty does not cover defects due to alteration or accident. This warranty does not cover damage caused by vandalism, rusting, “acts of nature” or any other event beyond the control of the manufacturer.

2. If the product is covered under warranty, (1) a replacement of the defective parts will be sent at no cost to the original purchaser, (2) authorization repairs by a third party. Shine Company shall determine which warranty solution shall apply after evaluating the information provided by the customer. Shipping charges to and from Shine Co., are not covered and are the responsibility of the purchaser.

3.  Please include photographs of damaged parts with your dated proof of purchase/receipt.

 

Disclaimer

Our quality solid wood is kiln dried before they are made into furniture for outdoor use.  Cedar is durable wood and has natural resistance to moisture decay and insect damage makes it the ultimate choice for interior or exterior use.  The Australian pine is a strong, shock-resistant material, which make it a suitable choice for furniture as well.

However, like all paints, natural weathering and cracking is to be expected. These factors do not constitute a reason to reject the product because it does not affect the structural integrity of the furniture.  When properly maintained and finished, cedar/pine will supply you its splendor and beauty for many years.

All products are subject to slight variations in color, shape, or size due to manufacturing process.

Shine Company, Inc. cannot be held responsible or liable for any inconvenience, damage, loss, or injury due to possession, use or misuse of our products. Customers are solely responsible for ensuring the safety of any person or persons utilizing the furniture regardless of age while using, storing, holding, or owning our products.

Shine Company appreciates your business and continued support.